Exchange and Return Policy
Canva Website Template
Last updated: March 2026
1. INTRODUCTION
This product is a digital download designed for use on Canva.
- No physical item will be shipped
- Upon purchase, you receive immediate access to the product
2. No Returns or Refunds
Due to the digital nature of this product:
- All sales are final
- We do not accept returns, refunds, or cancellations after purchase
Once the template has been accessed or delivered, it cannot be returned.
3. No Exchanges
We do not offer exchanges for:
- Change of mind
- Accidental purchases
- Lack of technical knowledge
- Misunderstanding of what is included
Please review the product description carefully before purchasing.
4. Product Scope Clarification
By purchasing, you acknowledge that this product:
- Is a template, not a finished website
- Requires editing and customization in Canva
- Does not include:
- Custom design services
- Hosting or domain setup
- Advanced development (HTML, CSS, JavaScript)
- SEO optimization
- Third-party integrations (payments, booking systems, etc.)
- Ongoing or guaranteed support
No refunds will be issued based on misunderstandings of these limitations.
5. Exceptions (If Applicable)
A refund or replacement may only be considered if:
- The product is proven to be defective or inaccessible, and
- The issue cannot be resolved through support
Requests must be submitted within 7 days of purchase with clear evidence of the issue through this FORM.
6. Support
While refunds are not provided, we do offer limited support for:
- Access issues
- Basic guidance on using the template
Support does not include customization, design edits, or technical setup.
7. Responsibility of the Buyer
It is the buyer’s responsibility to:
- Ensure the product meets their needs before purchase
- Have basic knowledge of how to use Canva
- Review all product details and requirements
9. MODIFICATIONS on Exchange and Return Policy
We reserve the right to update, modify, or replace any part of these Exchange and Return Policy at our sole discretion. In some cases, we may provide additional notice, such as sending an email or placing a prominent notice on our website.
By continuing to access or use our product after any changes become effective, you agree to be bound by the revised Terms. If you do not agree to the updated Terms, you must stop using our website and product immediately.
10. CONTACT
For any questions or concerns regarding your purchase of a Canva Website Template, please contact us at thedivineunionmail (at) gmail (dot) com
10. AGREEMENT
By purchasing a Canva Website Template from The Divine Union, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Thank you for choosing The Divine Union. I look forward to helping you evolve your brand!
Sara from The Divine Union